Operations Quality Team

Tracmail's commitment to quality is second to none. Our well-defined and detailed process management, along with strict adherence to international quality standards ensures consistent delivery of world-class service.

With an understanding that price alone was not sufficient to win new business or maintain our current outsourced contracts, Tracmail initiated and set up an internal, independent, quality division tasked with monitoring our services and benchmarking them against our competitors.

We continually strive and exceed in meeting rigorous quality targets that we agreed with our customers. Our success in providing superior quality solutions has encouraged our client base to not only maintain the long-term contracts with Tracmail but also seek to extend their contracts with us.

Tracmail incorporates recognized methodologies such as ISO standards and COPC in its quality deployment. The company's systems and people practices are designed to empower its employees to innovate and excel in customer service.

A quality assurance person oversees projects undertaken by Tracmail. This person provides the management team with the required transparency regarding the quality of project execution and deliverables. The quality assurance person acts as a customer representative to ensure that the delivery team meets the customer expectations.